Frequently Asked Questions

We can accept any of the following payment methods: Cash, CareCredit, Debit Cards, Personal checks (Local), Visa, MasterCard, American Express, and Discover. For more information, please visit our payment options page.

We make every effort to accommodate our clients’ requests. However, circumstances may prevent a certain veterinary team member from being available during your pet’s visit. Scheduling conflicts, emergencies, and vacation schedules all play a role in their availability. Please feel free to ask for a specific veterinarian or nurse when you schedule your appointment, and we will do what we can to facilitate your request. However, please be understanding if we can’t. All of our team members are highly skilled professionals who look forward to your pet’s visit.

Yes, we accept walk-ins. We will do our best to accommodate your pet’s needs!

At Kingsport Veterinary Hospital, we understand that pet emergencies can happen at any time and often without warning. That is why we offer walk-in appointments for emergency/urgent care when your pet needs immediate attention.

During normal business hours, bring your pet in immediately. Call us right before you leave or while you’re on your way to help us prepare for the situation.

If your pet gets sick outside our normal hours, take your pet immediately to an emergency veterinary clinic.

Veterinarians can’t diagnose over the phone. Besides being unethical and illegal, diagnosing by phone doesn’t allow veterinarians to physically examine a pet. A physical exam is necessary, so your veterinarian can provide an accurate diagnosis and proper treatment. Treating a pet for the wrong disease or condition will cost more in the end and could be harmful or even deadly to your pet.

We keep track of your pet’s weight just like your doctor’s office keeps track of your height and weight each time you visit. Having an accurate and current measurement of your pet’s weight will help us ensure that we prescribe the correct dose of preventives, medications, and any needed anesthetics. It can also help us notice any early clues to health concerns. In addition, a regular weigh-in can help you track and manage your pet’s weight.

For the safety and protection of all clients, patients, and veterinary team members, we require all pets to be on a leash or in a carrier when they arrive at our hospital. They must continue to be restrained while in the reception area and while traveling to and from the exam rooms. Your veterinarian or nurse will let you know when it’s OK to let your pet off-leash or out of their carrier.

There is often a lot going on at our hospital. Combine that with the unfamiliar surroundings and new animals, and any pet—even one that is well trained—might become uneasy or overly excited. We want you and your pet to have as pleasant an experience as possible every time you visit our hospital, so we ask all our clients to respect our policy.

Call us. Just like doctors, veterinarians sometimes need to try more than one treatment/medication to find the correct solution to cure or manage a pet’s condition. Please let us know if something we recommended or prescribed isn’t helping. We want to work with you to find the right answers for your pet.