Refill Request

Congratulations and a warm welcome to the Kingsport Veterinary Hospital family!

We’re thrilled to have you and your furry companions join us, and we can’t wait to embark on this journey together. Let’s dive into the wonderful world of Kingsport Veterinary Hospital. Whether you prefer the old-fashioned charm of a phone call or the convenience of our website and email, we’ve got you covered. Simply dial us up at 423-246-8561 to speak with our friendly client service representatives, or hop onto our website at KingsportVethospital.com you can meet our fabulous staff, complete paperwork, and schedule appointments with ease and much more. For the tech enthusiasts among us, don’t forget about the PetDesk app, where you can text us, request medication refills, get your pets medical records and earn loyalty points for every dollar spent!

Now, when you and your beloved pets arrive, parking’s a breeze – whether in the front or to the right of the hospital. And remember, safety first! Cats must be in carriers, and dogs need to be leashed for everyone’s well-being. Once inside, our receptionists will greet you with a smile and guide you through the check-in process. Paperwork? Don’t worry; we’ve got you covered. And if waiting isn’t your thing, feel free to chill in your vehicle until we’re ready to whisk you and your pet away to an exam room.

Now, onto the fun stuff – wellness visits! For our canine pals, we’ve got a checklist hotter than a pup’s excitement for a game of fetch: complete physical exam, vaccinations, heartworm tests, and more. Not sure what your dog needs? Just ask our knowledgeable nurses or doctors!

This is a guideline of what we recommend

• Complete physical exam yearly (From Nose to Tail)
• DhLPP Yearly
• Rabies Yearly or Every 3 years
• Heartworm Test Yearly
• Heartworm prevention All year
• Flea & Tick Prevention  All year
• Fecal Exam  Yearly
• Lyme Vax if needed Per lifestyle
• Bordetella Vaccine Per lifestyle

As for our feline friends, we’ve got their backs too – from vaccines to flea and tick control, we’ve got it all covered. If your cat’s lifestyle includes outdoor adventures or interactions with cats of unknown vaccination status, we highly recommend the feline leukemia vaccine and tick and ear mite control.

• Complete physical exam yearly (From Nose to Tail)
• CRDC Distemper Yearly
• Rabies Yearly 
• Felv Vaccination Depending lifestyle
• Flea & Tick Prevention  All year
• Fecal Exam  Yearly

Now, let’s talk about what happens when your fur baby isn’t feeling their best. Our skilled technicians will swiftly gather vital signs and medical history, ensuring we’re well-equipped to assist your pet. From there, our esteemed doctors will conduct a comprehensive examination and craft a personalized treatment plan, complete with an estimate. We understand that budgetary considerations are important, so please feel free to communicate any financial constraints upfront, and we’ll do our best to accommodate your needs. Once the treatment plan is laid out, our dedicated team will walk you through it step by step, ensuring you’re fully informed and comfortable with the proposed course of action.

Here’s a little insider tip – if you’re a PetDesk user, be sure to mention it at checkout to redeem your hard-earned loyalty points and score some sweet discounts! Speaking of checkout, we’ve got you covered with multiple payment options, including cash, check, Scratch pay, MasterCard, Visa, American Express, Discover, and even CareCredit. Curious about CareCredit? Just ask us how to apply!

We wanted to take a moment to outline our appointment and walk-in policies. While we strongly encourage clients to schedule appointments to ensure efficient and focused care, we understand that emergencies and urgent situations arise. That’s why we offer walk-in/Urgent care visits Monday through Friday from 8 AM to 11 AM and from 2 PM to 4 PM. Please note that while we strive to accommodate walk-in/Urgent Care clients during these times, there are occasions when we reach capacity due to the high demand for our services. We operate on a first-come, first-served basis, and there may be instances where we are unable to accept additional walk-in patients to maintain the quality of care for those already under our supervision. If you find yourself in need of a walk-in appointment, we recommend arriving early to increase your chances of being seen. However, please understand that even with our best efforts, there may be days when we reach full capacity within 15 minutes of opening or at any point during our designated walk-in hours. For clients with scheduled appointments, rest assured that we are dedicated to minimizing wait times and providing timely care. However, as with any medical practice, unforeseen circumstances may occasionally cause delays. We appreciate your patience and understanding in such situations, and please know that we are committed to providing every patient with the same level of attention and care, regardless of wait times.

As your visit draws to a close, we extend our heartfelt thanks for entrusting us with the care of your beloved family members. We’re truly grateful for the opportunity to serve you and your pets, and we look forward to many more wagging tails and purrs in the days ahead. Should you encounter any concerns or issues post-appointment, please don’t hesitate to reach out. Our doors and lines of communication are always open, ready to lend a helping hand whenever needed.

Once again, thank you for choosing Kingsport Veterinary Hospital.

We’re honored to have met you and your furry family members, and we can’t wait to continue this journey together!

Warm regards,

Kingsport Veterinary Hospital Team